<p>If you are experiencing problems with recording audio with Screenjelly, you should</p> <ul> <li>try restarting your browser. </li> <li>make sure you are using Windows, OS X, or Linux. </li> <li>make sure you are using <a href="http://www.microsoft.com/windows/internet-explorer/default.aspx">Internet Explorer 7+</a>, <a href="http://www.mozilla.com/en-US/firefox/firefox.html">Mozilla Firefox 2+</a>, or <a href="http://www.apple.com/safari/download/">Safari 4+</a>. </li> <li>make sure you have the latest version of <a href="http://get.adobe.com/flashplayer/">Adobe Flash Player</a> installed on your browser. </li> <li>make sure you have the latest version of <a href="http://www.java.com/en/download/index.jsp">Java</a> installed on your browser. </li> <li>make sure you have plugged in a microphone or your computer has one built in. </li> <li>make sure your microphone works outside of Screenjelly. (If it doesn't work elsewhere either, your audio problem likely has nothing to do with us, but we're still happy to try to help.)<br /></li> </ul> 2009-07-22T11:31:49-07:00 57991 568 48009 false false false true 1 Jane 3105305 2010-02-09T16:58:05-08:00 How can I tell if I do have a microphone built into my computer? 2010-02-09T16:58:05-08:00 48009 57991 214971 2010-02-09T16:58:05-08:00 8417275 <p>If you are experiencing problems with playing recordings in Screenjelly, you should</p> <ul> <li>try loading the entire recording before pressing play. </li> <li>try restarting your browser. </li> <li>make sure you are using Windows, OS X, or Linux. </li> <li>make sure you are using <a href="http://www.microsoft.com/windows/internet-explorer/default.aspx">Internet Explorer 7+</a>, <a href="http://www.mozilla.com/en-US/firefox/firefox.html">Mozilla Firefox 2+</a>, or <a href="http://www.apple.com/safari/download/">Safari 4+</a>. </li> <li>make sure you have the latest version of <a href="http://get.adobe.com/flashplayer/">Adobe Flash Player</a> installed on your browser. </li> </ul> 2009-07-22T11:33:17-07:00 57991 589 48011 false false false true 0 Omer Zach 3105305 2009-08-28T14:41:11-07:00 <p>If you are experiencing problems with recording your screen with Screenjelly, you should</p> <ul> <li>try restarting your browser. </li> <li>make sure you are using Windows, OS X, or Linux. </li> <li>make sure you are using <a href="http://www.microsoft.com/windows/internet-explorer/default.aspx">Internet Explorer 7+</a>, <a href="http://www.mozilla.com/en-US/firefox/firefox.html">Mozilla Firefox 2+</a>, or <a href="http://www.apple.com/safari/download/">Safari 4+</a>. </li> <li>make sure you have the latest version of <a href="http://get.adobe.com/flashplayer/">Adobe Flash Player</a> installed on your browser. </li> <li>make sure you have the latest version of <a href="http://www.java.com/en/download/index.jsp">Java</a> installed on your browser. </li> <li>disable the Flip4Mac WMV plugin if you have it installed. (Flip4Mac WMV is a plugin for Safari that may interfere with Screenjelly's recording.)</li> </ul> <p>&nbsp;</p> 2009-07-22T11:30:55-07:00 57991 867 48008 false false false true 0 Omer Zach 3105305 2009-08-18T16:13:31-07:00 <p>To test if Flash is enabled, you can check this page: http://www.adobe.com/shockwave/welcome/</p> <p>To test if Java is enabled, you can check this page: http://www.java.com/en/download/help/testvm.xml</p> <p>If Java and Flash are installed and enabled but you still have issues starting the recording, JavaScript might be disabled. If the menu under the "Record" button says "Loading.." as shown in the following screenshot, it might be the issue. In that case, check your Internet browser's settings.</p> <p><span style="line-height: normal;"><img src="/attachments/1171439" border="0" alt="Screenjelly-no_JavaScript.png" /></span></p> 2009-08-12T10:57:12-07:00 57991 943 52234 false false false true 0 Timothée Boucher 3105817 2009-08-17T10:02:27-07:00 <p>If you are experiencing problems with playing audio with recordings in Screenjelly, you should</p> <ul> <li>try making sure your computer's volume is high enough to be audible. </li> <li>try playing audio from another website or application to see if your audio problems are unrelated to Screenjelly. </li> <li>try loading the entire recording before pressing play. </li> <li>try restarting your browser. </li> <li>make sure you are using Windows, OS X, or Linux. </li> <li>make sure you are using <a href="http://www.microsoft.com/windows/internet-explorer/default.aspx">Internet Explorer 7+</a>, <a href="http://www.mozilla.com/en-US/firefox/firefox.html">Mozilla Firefox 2+</a>, or <a href="http://www.apple.com/safari/download/">Safari 4+</a>. </li> <li>make sure you have the latest version of <a href="http://get.adobe.com/flashplayer/">Adobe Flash Player</a> installed on your browser. </li> </ul> 2009-07-22T11:33:51-07:00 57991 483 48012 false false false true 0 Omer Zach 3105305 2009-08-04T19:11:54-07:00 <p>If you keep getting an error message that says "Session Expired. Please login and try to upload again.", you should</p> <ul> <li>make sure you are using Windows, OS X, or Linux. </li> <li>make sure you are using <a href="http://www.microsoft.com/windows/internet-explorer/default.aspx">Internet Explorer 7+</a>, <a href="http://www.mozilla.com/en-US/firefox/firefox.html">Mozilla Firefox 2+</a>, or <a href="http://www.apple.com/safari/download/">Safari 4+</a>. </li> <li>make sure cookies are enabled in your browser.<br /></li> </ul> 2009-07-31T12:11:02-07:00 57991 500 50106 false false false true 0 Omer Zach 3105305 2009-07-31T12:11:02-07:00 <p>If you are experiencing problems with logging in to Screenjelly, you should</p> <ul> <li>make sure you are using Windows, OS X, or Linux. </li> <li>make sure you are using <a href="http://www.microsoft.com/windows/internet-explorer/default.aspx">Internet Explorer 7+</a>, <a href="http://www.mozilla.com/en-US/firefox/firefox.html">Mozilla Firefox 2+</a>, or <a href="http://www.apple.com/safari/download/">Safari 4+</a>. </li> <li>try clearing your browser's cookies. </li> <li>try clearing your browser's cache. </li> </ul> 2009-07-22T11:30:09-07:00 57991 472 48007 false false false true 0 Omer Zach 3105305 2009-07-22T11:35:17-07:00